GELDHOF CHOCOLATES PRIVACY POLICY
1. INTRODUCTION
Welcome to the Geldhof Chocolates Privacy Policy. This policy applies to all users of our website, related mobile sites, and software applications (collectively referred to as “our Platforms”). The purpose of this Privacy Policy is to outline how, why, and when Geldhof Chocolates (“Geldhof,” “we,” “us,” or “our”) collects, uses, and processes your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
Please ensure that you read this Privacy Policy together with any other relevant terms and conditions, privacy notices, or policies we may provide when collecting or processing your personal information.
2. ACCEPTANCE AND CONSENT
By accessing or using our Platforms, you agree to the processing of your personal information as outlined in this Privacy Policy. If you do not agree with the terms, please refrain from using our Platforms.
3. DEFINITIONS
•“Personal Information” and “process/processing” have the same meanings as defined in POPIA.
•“You” and “your” refer to anyone accessing or using our Platforms.
•“Registered user(s)” refers to individuals who have registered on our Platforms by providing a unique email address, password, and other personal information to place orders for our products and services.
4. COLLECTION AND PROCESSING OF PERSONAL INFORMATION
We collect and process personal information in a manner that is lawful, adequate, relevant, and not excessive. The types of personal information we may collect include:
•Full name and surname
•Email address
•Physical address
•Gender
•Mobile phone number
•Online identifiers (e.g., IP address)
•Date of birth
•Identification number
•Banking details (if applicable for processing payments)
We process this personal information for various purposes, including but not limited to:
•Account creation and management: To create and manage your user account.
•Order fulfillment: To process and deliver orders, handle returns, and communicate with you regarding your purchases.
•Communication: To notify you of changes to our Platforms, services, products, terms and conditions, and to provide customer support.
•Legal compliance: To comply with any legal or regulatory obligations.
5. RETENTION OF PERSONAL INFORMATION
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or as permitted by law. Once the purpose for which the personal information was collected has been fulfilled, we will either delete or anonymize the information, or retain it only in a form that does not allow identification of individuals, unless otherwise required by law.
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and other tracking technologies to enhance your experience on our Platforms. Cookies are small text files stored on your device that help us remember your preferences, personalize your interactions, and provide you with relevant content. By using our Platforms, you consent to our use of cookies in accordance with this Privacy Policy. You can manage your cookie preferences through your browser settings.
7. THIRD-PARTY DISCLOSURE
We do not sell your personal information to third parties. However, we may share your information with:
•Service providers: Third-party service providers who assist us with business operations, such as payment processing, order fulfillment, and IT services. These providers are contractually obligated to use your personal information only for the purposes for which it was provided and to protect its confidentiality.
•Legal and regulatory authorities: When required by law, we may disclose your personal information to law enforcement or other government authorities.
8. TRANSFERS OF PERSONAL INFORMATION OUTSIDE SOUTH AFRICA
We may transfer your personal information outside the geographic borders of South Africa to service providers or for data storage purposes. When transferring personal information internationally, we ensure that the receiving party is subject to binding obligations to protect your information in line with POPIA.
9. SECURITY OF PERSONAL INFORMATION
We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, loss, or damage. These measures include secure storage, encryption, access controls, and regular security assessments. However, please note that no security system is impenetrable, and we cannot guarantee the absolute security of your information.
10. YOUR RIGHTS
Under POPIA, you have the right to:
•Access your personal information: Request a copy of the personal information we hold about you.
•Correct your personal information: Request corrections to any inaccuracies in your personal information.
•Delete your personal information: Request the deletion of your personal information, subject to certain conditions.
•Object to processing: Object to the processing of your personal information in certain circumstances.
•Withdraw consent: Withdraw your consent to the processing of your personal information, where consent is the basis for processing.
To exercise your rights, please contact us using the details provided below.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective as soon as it is published. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
12. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: sales@geldhofchocolates.co.za
Phone: +27 (0)11 792 8346
Address: Unit C1, Mikro Industrial Park, 17-19 Hammer Ave, Strydom Park, Randburg, Johannesburg, South Africa
13. COMPLAINTS
If you believe that we have not complied with this Privacy Policy or POPIA, you may lodge a complaint with the Information Regulator:
Website: https://justice.gov.za/inforeg/
Phone: +27 (0)10 123 4567